Customer Service +92-308-9375262
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Customer Service +92-308-9375262
Welcome Offer: 5% additional off for new customers.
I have updated your Shipping Policy with the new branding and official contact details. I also updated the effective date to today to ensure it looks current for your payment gateway application.
Effective Date: March 24, 2026
At Irhafatima.com (“we”, “us”, “our”), we strive to provide a smooth and hassle-free shopping experience. Below is our Shipping Policy, which outlines the terms and conditions for shipping orders placed on our Website. By making a purchase on our Website, you agree to the terms of this Shipping Policy. Please read it carefully.
We offer shipping to domestic locations. Shipping costs and delivery times vary depending on your shipping address and the shipping method you choose.
Standard Shipping: 3 to 7 business days
Express Shipping: 2 to 4 business days
Free Shipping: We offer free standard shipping on orders over 7000 PKR within Pakistan.
Please note that all delivery times are estimates and may vary depending on factors beyond our control (e.g., weather, festive seasons, or postal delays).
Shipping charges are calculated at checkout based on the destination, size, and weight of your order. You will be able to review the shipping cost before completing your order.
Free Shipping Eligibility: Available for orders over 7000 PKR within Pakistan.
All orders are processed and shipped within 2 business days from the date of purchase, excluding Sundays and public holidays. During peak seasons (e.g., new collection launches or holidays), processing times may take longer. You will receive a notification once your order has shipped.
For customers who wish to customize their dresses, an additional charge will apply based on the nature of the customization. As these orders require specialized design and handling:
Advance payment is mandatory for all customized orders.
Cash on Delivery (COD) is not available for customized items.
Once your order is shipped, you will receive an update with tracking information. You can track your order through the carrier’s website. If you have any questions regarding the status of your shipment, you can reach us at care.irhafatima@gmail.com or +92 308 9375262.
We currently do not ship to certain restricted regions of Baluchistan. Some items (such as heavy or oversized products) may have additional shipping restrictions, which will be noted on the product page.
While we make every effort to ship your order on time, we are not responsible for delays caused by the carrier, weather conditions, or natural disasters. If your order is significantly delayed, we will notify you as soon as possible.
If your package is missing or arrives damaged, please contact us immediately at care.irhafatima@gmail.com or +92 308 9375262. If the package is damaged upon arrival, please take photos/videos of the damage and email them to us so we can assist with a claim.
If you wish to change the shipping address after placing an order, please contact us immediately. If your order has already been processed or shipped, we will be unable to change the destination.
If your order is marked as "delivered" but you have not received it, please check with neighbors or your local postal office. If the issue persists, contact our customer service team for assistance.
If you need to exchange an item, please refer to our Exchange Policy for instructions. Valid issues must be reported within 3 days of receipt.
To maintain a secure transaction process, the opening of parcels before payment (for COD) is generally not allowed by courier protocols. However, we offer a special inspection option:
How to Avail: You must request "Open Parcel" permission immediately after placing your order.
Note: If approved, we will mark this on your parcel. If not requested during the processing time, the courier will not allow the parcel to be opened until payment is collected.
If you have any questions or concerns about shipping, please reach out to our support team:
Email: care.irhafatima@gmail.com
Phone/WhatsApp: +92 308 9375262
Availability: Monday - Saturday (10 AM to 9 PM)
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